Overview
Launch Doctor is an embedded Shopify application that runs store readiness audits inside your Shopify admin. We access only the data needed to perform audits, deliver reports, optional automated fixes, and billing. We do not sell your personal information.
Information we collect
When you install and use Launch Doctor, we may process:
- Your Shopify store domain and app installation details (via Shopify OAuth).
- Store configuration and catalog data read through the Shopify Admin API (for example products, variants, shipping, policies, themes, and pages).
- Public storefront signals collected during an audit (for example homepage HTML, sitemap, robots.txt, and mobile performance checks).
- Audit results, including findings, scores, and snapshots stored so you can view history and reports.
- Billing and entitlement records when you purchase a report unlock or Audit Plus subscription through Shopify’s billing system.
- Technical logs needed to operate the service (for example errors, job status, and webhook delivery).
How we use information
We use this information to:
- Run and display store audits and Launch Scores.
- Provide fix guidance and, when you subscribe to Audit Plus, apply merchant-approved catalog and SEO changes you trigger in Fix Center.
- Process payments and manage subscriptions through Shopify.
- Send scheduled rescans and respond to theme-publish events for Audit Plus subscribers.
- Maintain security, troubleshoot failures, and improve reliability.
Shopify’s role
Launch Doctor is built on Shopify’s platform. Shopify processes merchant account data under its own policies. Our app requests the access scopes shown at install time and only uses permissions required for audits and fixes described in the app.
Service providers
We use trusted infrastructure providers to host the app, including:
- Application hosting (Fly.io).
- Database storage for sessions, audits, and billing state (Supabase PostgreSQL).
- Background job queue stored in our database (Postgres).
These providers process data on our behalf under contractual safeguards and only for operating Launch Doctor.
Data retention
We retain audit data and app configuration while your store has the app installed and as needed to provide the service. When you uninstall the app, we process Shopify’s mandatory webhooks to remove or anonymize store data in line with Shopify’s requirements, subject to reasonable backup retention periods.
Your rights
Depending on where you live, you may have rights to access, correct, or delete personal data we hold about you. Merchants can request data export or deletion through Shopify’s customer privacy tools and our compliance webhooks. Contact us using the details below for additional requests.
Security
We use HTTPS for all app traffic, restrict API access to authenticated Shopify sessions, and follow least-privilege scope design. No method of transmission over the internet is completely secure; we work to protect data using reasonable industry practices.
Children
Launch Doctor is a business tool for Shopify merchants and is not directed at children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above.
Contact
For privacy questions about Launch Doctor, contact the app developer through the support email listed on our Shopify App Store listing, or through your Shopify admin after installing the app.
This page is provided for our public listing and merchants. It does not constitute legal advice; consult qualified counsel if you need advice for your jurisdiction.